Getting started
For agents, brokers, & agencies who have questions about HealthSherpa
New to ACA? HealthSherpa is here to help.
Creating an account
Agent Support
Agent Training
Agent onboarding checklist
Which browsers are compatible with HealthSherpa’s platform?
What should I do if my client does not have an email address?
Why is there a difference in the premium/subsidy that was quoted for this client and what is showing after they have enrolled?
Client wants to enroll without a subsidy
How can my client use a partial tax credit?
Blocking shared accounts & shared FFM credentials
Resetting your password
ACA changes
CMS contact information
The “Family Glitch”
Social Security Number requirements
Updates for DACA recipients and other noncitizens
Error pages
HealthSherpa auto-emails
What is a HealthSherpa Premier Partner?
For Agents: 2026 OEP deadline extension directions
Error: Credentials not all present
Identity verification
User Roles for Carrier-specific accounts
Line of Authority (LOA)
Multi-Factor Authentication (MFA)
FFM Certification and free CE credits for plan year 2026
How to track lead sources with UTM parameters
Georgia Access for plan year 2025 and beyond
HealthSherpa for Medicare
Agent Success and Training Office Hours
Frequently asked questions
Plan Year 2026 FFM Insurance Carriers
State Based Marketplaces (SBM)