All Collections
Agent Help Center
Navigating the Broker Side of
Navigating the Broker Side of

What you can find on each page.

Carmen Lockhart avatar
Written by Carmen Lockhart
Updated over a week ago

Use the 'Access Marketplace' button to search for a client's application on the Marketplace. Click 'Update' to enter the app. 

Important note:
When simply viewing a status or information, log out directly from the Marketplace when you are done. There is no need to return to HealthSherpa to resubmit the app unless you are reporting a life change. 

Here are the pages that you will see on, and what you can find on each one:

My plans & programs

  • Status of plan

  • Premium & ATPC

  • Terminate plan

My plan profile

  • Information like address, contact info, that are listed on the plan 

  • List of changes made and timestamps

Eligibility & appeals

  • Download eligibility letter

  • “Return to Enrollment Partner’s Website” button

  • View Medicaid determination

Application details

  • Review document statuses

  • Upload documents

  • Remove application

Report a life change

  • List of life changes to report

  • Button to begin life change

Communication preferences

  • Edit phone number, email address, etc. 

  • Change communication preferences (paper mail vs. email, etc.)


  • Report an exemption from tax penalty

Did this answer your question?