HealthSherpa

Viewing Agent of Record

CMS issued system changes to stop unauthorized agent activity

CMS' Invalid Action error

Learn what consumer's can expect when using a Resume Link

The consumer’s experience when using a Resume Link

Reporting that displays submissions where your account does not have EDE connection

EDE Permission Lost reporting

Reporting that displays potential AOR swaps within HealthSherpa

AOR at-risk reporting

Follow the steps below to follow up on an Agent of Record (AOR) dispute.

What should I do if I suspect another agent has claimed my client?

If you suspect a third-party agent has fraudulently claimed your client’s application as their own, read here.

What should I do if I suspect fraud?

Ensure you obtain sufficient consumer consent before enrolling clients.

Identifying High Risk Clients

Lauren DiFilippo

Emily Duffee

Joseph Gefroh

Agent Of Record

Find answers and get help from Intercom Support and Community Experts

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