HealthSherpa

I recently tried calling Healthcare.gov but the Marketplace representative said that I am not an authorized user. I thought I was the Agent of Record. What happened?

Reporting that displays potential AOR swaps within HealthSherpa

If you suspect a third-party agent has fraudulently claimed your client’s application as their own, read here.

Reporting that displays submissions where your account does not have EDE connection

Follow the steps below to follow up on an Agent of Record (AOR) dispute.

CMS issued system changes to stop unauthorized agent activity

Learn what consumer's can expect when using a Resume Link

Find answers and get help from Intercom Support and Community Experts

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Tickets submitted through the messenger or by a support agent in your conversation will appear here.

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Track the progress of all tickets related to your company.

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