HealthSherpa

Important updates for DACA recipients & individuals with certain other immigration statuses

Updates for DACA recipients and other noncitizens

CMS required all enrollment platforms to block multiple people from sharing accounts or from sharing FFM credentials.

Blocking shared accounts & shared FFM credentials

The “Family Glitch”

Error pages that may display within HealthSherpa

Error pages

Carriers who provide this extra level of information are called “Premier Partners”

What is a HealthSherpa Premier Partner?

Error: Credentials not all present

Learn key differences between the Carrier-specific account roles

User Roles for Carrier-specific accounts

Users can request to terminate Marketplace coverage at any time

Canceling a Marketplace plan

An explanation and log of all the automatic emails sent to clients during the HealthSherpa application process.

HealthSherpa auto-emails

Viewing Agent of Record

Reporting that displays submissions where your account does not have EDE connection

EDE Permission Lost reporting

Reporting that displays potential AOR swaps within HealthSherpa

AOR at-risk reporting

Follow the steps below to follow up on an Agent of Record (AOR) dispute.

What should I do if I suspect another agent has claimed my client?

Ensure you obtain sufficient consumer consent before enrolling clients.

Identifying High Risk Clients

If you suspect a third-party agent has fraudulently claimed your client’s application as their own, read here.

What should I do if I suspect fraud?

Request updated household information ahead of renewal season and collect documentation early

Intake form

Frequently asked questions

Consumers can call HealthSherpa Consumer Advocates at 855-772-2663 for questions or help, open Monday - Friday 6:00am - 4:00pm PT.

Consumer resources

Administration

Find answers and get help from Intercom Support and Community Experts

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