HealthSherpa

CMS required all enrollment platforms to block multiple people from sharing accounts or from sharing FFM credentials.

Blocking shared accounts & shared FFM credentials

Steps to reset your HealthSherpa for Agents password

Resetting your password

Stay ahead of changes with HealthSherpa tools and resources

ACA changes

CMS contact information

The “Family Glitch”

CMS blocks applications submitted by agents without verifiable Social Security Numbers (SSNs) or immigration documentation

Social Security Number requirements

Important updates for DACA recipients & individuals with certain other immigration statuses

Updates for DACA recipients and other noncitizens

Error pages that may display within HealthSherpa

Error pages

Carriers who provide this extra level of information are called “Premier Partners”

What is a HealthSherpa Premier Partner?

What to do if you get errors while submitting applications on the final day of OEP

For Agents: 2026 OEP deadline extension directions

Error: Credentials not all present

Learn about the available consumer and agent identity verification flows within HealthSherpa

Identity verification

Learn key differences between the Carrier-specific account roles

User Roles for Carrier-specific accounts

Line of Authority (LOA) requirements for agents selling marketplace plans

Line of Authority (LOA)

Complete your 2026 Federally-facilitated Marketplace (FFM) training with HealthSherpa and earn continuing education (CE) credits in certain states. Available in English and Spanish!

FFM Certification and free CE credits for plan year 2026

Administration

Find answers and get help from Intercom Support and Community Experts

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