HealthSherpa

CMS required all enrollment platforms to block multiple people from sharing accounts or from sharing FFM credentials.

Blocking shared accounts & shared FFM credentials

Resetting Your Password

Why your Federally-facilitated Marketplace (FFM) username and password matter in your HealthSherpa account, and how to resolve 403 errors.

FFM username and password

Stay ahead of changes with HealthSherpa tools and resources

ACA changes

CMS contact information

The “Family Glitch”

CMS blocks applications submitted by agents without verifiable Social Security Numbers (SSNs) or immigration documentation

Social Security Number requirements

Important plan year 2025 updates for DACA recipients & individuals with certain other immigration statuses

Plan Year 2025 updates for DACA recipients and other noncitizens

I received an error page that says ‘Oops’ with a picture of a dog. What does this mean?

An explanation and log of all the automatic emails sent to clients during the HealthSherpa application process.

HealthSherpa auto-emails

What is a HealthSherpa Premier Partner?

What to do if you get errors while submitting applications on the final day of OEP

For Agents: 2025 OEP deadline extension directions

Ricky Phipps

Jeff Kriege

Emily Duffee

Administration

Find answers and get help from Intercom Support and Community Experts

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