HealthSherpa

Agents can register for office hours with our Agent Success & Training team.

Agent Success & Training team

Additional resources and guidance is available on the Agent hub.

Agent hub

Line of Authority requirements for agents selling Marketplace plans.

Line of Authority (LOA)

Consumers and agents may be asked to verify their identity before accessing HealthSherpa.

Identity verification

SSN & immigration documentation requirements for agent-assisted Marketplace applications.

Social Security Number (SSN) requirements

Marketplace eligibility information for non-U.S. citizens with certain immigration statuses & DACA recipients.

Marketplace eligibility for non-U.S. citizens & DACA recipients

HealthSherpa tools help agents & agencies monitor AOR status across their book of business.

Monitoring agent of record (AOR)

Learn what agents can do when a consumer’s application may have been claimed, changed, or submitted without consent.

Handling a suspected unauthorized enrollment or fraud

Premier Partner carriers share additional policy & payment data with HealthSherpa.

HealthSherpa Premier Partners

Error messages that may display in HealthSherpa and what to do next.

Error messages on HealthSherpa

Agents can quickly switch between their HealthSherpa for ACA account and HealthSherpa for Medicare platform.

HealthSherpa for Medicare

Recent improvements and updates made within the HealthSherpa account.

What's new: recent platform updates

Additional resources

Collect updated household information, income details, documents, and notes from consumers using a secure intake form link.

Intake form

Frequently asked questions

Consumers can call HealthSherpa Consumer Advocates at 855-772-2663 for questions or help, open Monday - Friday 6:00am - 4:00pm PT.

Consumer resources

Administration

Find answers and get help from Intercom Support and Community Experts

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