Additional resources
Additional resources
51 articles
Multi-Factor Authentication (MFA)
HealthSherpa for Medicare
Agent Success and Training Office Hours
Frequently asked questions
Plan Year 2026 FFM Insurance Carriers
State Based Marketplaces (SBM)
Georgia Access for plan year 2025 and beyond
Blocking shared accounts & shared FFM credentials
Resetting your password
ACA changes
CMS contact information
The “Family Glitch”
Social Security Number requirements
Updates for DACA recipients and other noncitizens
Error pages
What is a HealthSherpa Premier Partner?
For Agents: 2026 OEP deadline extension directions
Error: Credentials not all present
Identity verification
User Roles for Carrier-specific accounts
Line of Authority (LOA)
FFM Certification and free CE credits for plan year 2026
How are commissions paid through my sub-appointments with HealthSherpa?
Navigating the Broker Side of HealthCare.gov
Canceling a Marketplace plan
HealthSherpa auto-emails
CMS Contact Information
Which browsers are compatible with HealthSherpa’s platform?
What should I do if my client does not have an email address?
Client wants to enroll without a subsidy
How can my client use a partial tax credit?
Why is there a difference in the premium/subsidy that was quoted for this client and what is showing after they have enrolled?
Viewing Agent of Record
The consumer’s experience when using a Resume Link
EDE Permission Lost reporting
CMS' Invalid Action error
AOR at-risk reporting
What should I do if I suspect another agent has claimed my client?
Identifying High Risk Clients
What should I do if I suspect fraud?
Intake form