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HealthSherpa offers partner carriers the opportunity to integrate data with the HealthSherpa platform. Carriers that provide this extra level of data are called Premier Partners.
In this article we’ll cover:
Premier Partners at a glance
Premier Partner carriers provide HealthSherpa with automated policy & payment statuses year-round. This allows HealthSherpa to display the same payment information agents access through carrier payment portals.
When a consumer has a policy with a Premier Partner, agents can view more up-to-date policy & payment information directly in the HealthSherpa account. This can help agents identify consumers who may need payment or coverage follow-up.
Premier Partner data can help agents:
Monitor policy & payment statuses in the HealthSherpa account
Identify consumers with upcoming or past-due payments
Review additional policy details from the consumer record
Access the carrier payment portal when a premium payment is needed
Premier Partner data powers several features designed to make post-enrollment servicing more efficient.
Premier Partner carriers
Current carriers with Premier Partner status include:
Alliant Health Plans
Ambetter Health
AmeriHealth Caritas Next
Avera Health Plans
BCBS North Dakota
Blue Cross and Blue Shield of Kansas City (Blue KC)
Blue Cross and Blue Shield of Nebraska
Blue Cross® Blue Shield® of Arizona
Blue Cross Blue Shield of Michigan
BlueCross BlueShield of South Carolina
Cambia Health Solutions Inc
CareSource
CHRISTUS Health Plan
Cigna
Common Ground Healthcare Cooperative
Community Health Choice
Harbor Health
Health First Health Plans
Highmark
McLaren Health Plan Community
Mending Health Insurance Inc.
Oscar Health Insurance
Sanford Health Plan
Security Health Plan
And more soon
Viewing Premier Partner data
The Details tab is the default view when an agent opens a consumer record from the Clients page.
From the Plans section, select the Premier Partner Data tab to view additional details shared by the Premier Partner carrier.
Plans supported by Premier Partners often display additional data such as:
Plan status
Plan effective date
Plan expiration date
Agent of Record
Payment status
Payment due date
Autopay status
When available, select Payment portal to access the carrier's payment portal and make payments.
Requesting Premier Partner data from a carrier
If Premier Partner data is not available for a carrier, agents can let HealthSherpa know they are interested in seeing it added.
To request Premier Partner data for a carrier, select Let them know you want it!
HealthSherpa will capture the interest and work with the carrier accordingly.
Additional resources
For help using HealthSherpa or for other assistance, contact Agent Support. Agent Support is available by phone at (888) 684-1373, by email at Agent_Support@HealthSherpa.com, or by chat directly from your account.