I received an error page that says ‘Oops’ with a picture of a dog. What does this mean?
If you see an ‘Oops’ page or a red banner, this is due to a technical issue at HealthSherpa and/or Healthcare.gov. To help us identify the issue, please reach out to agent_support@healthsherpa.com with your name and NPN, the applicant’s first and last name, and any details that may help us resolve the issue (such as the steps you were taking that led you to this page). For the fastest response, you can call us at 888-684-1373 during our regular business hours.
What causes an “unspecified error” when enrolling in a catastrophic plan?
Some users add catastrophic plans to their cart before completing their eligibility application. When they later apply and are found not eligible for catastrophic coverage, the system still tries to process the plan in their cart, this leads to an “unspecified error."
You may also notice an on-screen error message if a user tries to enroll in a catastrophic plan that’s in their cart without qualifying eligibility.
If you experience an "unspecified error" when pursuing catastrophic coverage:
Download and review the eligibility results letter.
Return to the plan selection screen.
Choose a new plan from those that are now shown as available based on current eligibility.
Proceed with enrollment using an updated plan.