Getting started
For agents, brokers, & agencies who have questions about HealthSherpa
New to ACA? HealthSherpa is here to help.
Creating an account
Agent Support
Agent Training
Frequently asked questions
Agent onboarding checklist
Getting Started: Agent Resource Guide
Multi-Factor Authentication (MFA)
Georgia Access for plan year 2025 and beyond
FFM Certification and free CE credits for plan year 2026
Converting your dashboard to Spanish
'HealthSherpa for Agents': Overview
HealthSherpa for Medicare
Agent Success and Training Office Hours
Guía de recursos para agentes
Pasos para la incorporación de Agentes
Search Marketplace & Start application
Quoting and Comparing Plans
Off-Exchange Plans on HealthSherpa
Off-Exchange Dental Plans on HealthSherpa
Multiple Enrollment Groups (Split Policies)
Special Enrollment Period (SEP) Overview
Health Reimbursement Arrangements (HRAs): ICHRA & QSEHRA
The Client Consumer Dashboard
State Based Marketplaces (SBM)
Plan Year 2026 FFM Insurance Carriers
Which browsers are compatible with HealthSherpa’s platform?
What should I do if my client does not have an email address?
Why is there a difference in the premium/subsidy that was quoted for this client and what is showing after they have enrolled?
Client wants to enroll without a subsidy
How can my client use a partial tax credit?
Blocking shared accounts & shared FFM credentials
Resetting your password
ACA changes
CMS contact information
The “Family Glitch”
Social Security Number requirements
Updates for DACA recipients and other noncitizens
Error pages
HealthSherpa auto-emails
What is a HealthSherpa Premier Partner?
For Agents: 2026 OEP deadline extension directions
Error: Credentials not all present
Identity verification
User Roles for Carrier-specific accounts