From the Carriers tab of your HealthSherpa for Agents account, you can manage your licensed states, indicate your carrier appointments, and (if you have the HealthSherpa Enrollee Assistance Shared-Service Model enabled) manage your Enrollee Assistance Program (EAP) carriers.

In this article we will discuss:

Due to CMS guidance surrounding plan display, appointment and EAP carrier designations do not have an effect on plans that are visible in your shopping experience.

The Carriers tab can be accessed from the Settings page as well as the Bonuses page.

The Carriers tab is only accessible from HealthSherpa for Agents accounts. If you do not see a Carriers tab within your account, you may have a different HealthSherpa account type. Learn more about account types here.

Begin by going to the Gear icon located within the top, right-hand corner of your HealthSherpa for Agents account. Then, select the Account settings menu option.

Navigate to the Carriers tab within the Settings page to launch the Carriers page.

Begin by going to the Bonuses page located within dashboard.

Next, navigate to the Program Settings menu to launch the Carriers page.

You will need to tell us you are licensed in specific states by adding the state to your Carriers page. HealthSherpa will not allow you to complete applications in states that you have not added to your Carriers page.

HealthSherpa verifies your licensure status in a given state using NIPR - a national database that stores information on every licensed agent - at the time of each application.

To add states you're licensed in, select the Add licensed states menu and choose your desired state(s).

Select the 'Add' button once desired states have been added.

To remove states, expand the Edit menu within the desired state.

Then select Delete.

Your NPN (or Override NPN) will be automatically applied to any application submitted for a carrier that does not have Enrollee Assistance enabled.

To indicate carrier appointments within states, expand the Edit menu within the desired state.

Selecting a checkbox next to a carriers name within the 'You are appointed' column indicates you hold an appointment with the carrier in the respective state. Selections will be saved automatically and you may deselect checkboxes at any time.

If you've enabled the HealthSherpa Enrollee Assistance Shared-Service Model, you'll also be able to select which Carriers you want to Enable Enrollee Assistance. Your NPN (or Override NPN) will be automatically applied to any application submitted for a carrier that does not have Enrollee Assistance enabled.

To manage EAP carriers within states, expand the Edit menu within the desired state.

Note: EAP functionality is disabled in North Carolina, New Hampshire, South Dakota, Wisconsin and Iowa. EAP functionality is also disabled for certain carriers as noted within your Carrier settings page.

Selecting a checkbox next to a carriers name within the 'Enable for Enrollee Assistance' column will enable the EAP with the carrier in the respective state. Selections will be saved automatically and you may deselect checkboxes at any time.

Note: Not all carriers participate in the EAP. You’ll notice the 'Enable Enrollee Assistance' toggle within your Carrier Settings is disabled for carriers who do not participate in EAP.

Note: You remain responsible for complying with all applicable state insurance laws regarding licensure and appointment. The EAP may not be used to circumvent state laws that require you to be appointed with a carrier in order to discuss that carrier’s plans with a consumer.

The Carrier Settings page is only accessible from a HealthSherpa for Agents account. If you do not see a Carrier Settings page within your account, you may have a different HealthSherpa account type. Learn more about account types here.

HealthSherpa is focused on states that utilize the Federally-facilitated Marketplace (FFM). You do have the ability to run quotes in SBM states on our system, but when you try to enroll, we'll link you off to the state SBM directly.

Georgia is an exception to this rule. HealthSherpa is excited to partner with Georgia Access and support the State of Georgia in their transition to a State-based Exchange (SBE) for ACA enrollments for plan year 2025! Georgia Access is the first SBE to bring the benefits of the EDE experience to consumers and agents, partnering with EDE entities like HealthSherpa.

Agents can add Georgia to their Carrier Settings and will be able to help Georgians shop for, compare, and enroll in quality, affordable healthcare coverage using HealthSherpa, just as they have in previous years. Learn more here.

We list every Carrier that participates in ACA. If you're not seeing a Carrier, double check that the name is right – some Carriers use different names in different states.

You remain responsible for complying with all applicable state insurance laws regarding licensure and appointment. The EAP may not be used to circumvent state laws that require you to be appointed with a carrier in order to discuss that carrier’s plans with a consumer.

Yes, depending on state insurance laws. You can enable EAP for any Carrier you'd like; however, you remain responsible for complying with all applicable state insurance laws regarding licensure and appointment. The EAP may not be used to circumvent any laws or regulations.

No. You’ll notice the 'Enable Enrollee Assistance' toggle within your Carrier Settings is disabled for carriers who do not participate in EAP. Your NPN (or Override NPN) will be automatically applied to any application submitted for a carrier that does not have Enrollee Assistance enabled within your Carrier Settings.

Enrollments will be blocked if you are not licensed in the consumer's state.

Be sure to update your Carrier Settings prior to leveraging your marketing link. When clients enroll through your unique direct marketing link, your NPN will be automatically applied to any application submitted unless you have alternative EAP Carrier Settings in place.

The 'Enable Enrollee Assistance' toggle within your Carrier Settings is disabled for carriers who do not participate in EAP. If the Enrollee Assistance Program (EAP) is disabled for a carrier, your own NPN will be applied to any applications submitted through your direct marketing link for that carrier.

HealthSherpa verifies your licensure status in a given state using NIPR - a national database that stores information on every licensed agent - at the time of each application. Enrollments will be blocked if you are not licensed in the consumer's state.

We do not verify your appointment settings.

Applications for that carrier using your direct marketing link will be submitted using the EAP. If you are completing the enrollment for the consumer, you will be prompted to confirm whether you wish to proceed using the EAP or wish to adjust your Carrier Settings prior to proceeding with the enrollment.