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Primary administrators can choose to have bonus dollars paid out at the agency level instead of at the individual agent level.
In this article, we’ll cover:
Agency payouts are not applicable within carrier-specific account types.
Agency payouts at a glance
When agents opt into HealthSherpa bonus programs, bonus dollars are paid directly to the individual agent by default. This includes payouts from the Enrollee Assistance Program, Medicare Referrals, Broker Bonuses, & the Associates program.
Primary agency administrators can choose to have bonus dollars earned by direct downline agents paid at the agency level instead. This allows agencies to distribute bonuses to downline agents based on internal agreements.
Requesting an agency payout structure
Primary administrators can request an agency payout structure from the Agency page.
Step 1: Open Agency payout settings
Step 1: Open Agency payout settings
Go to the Agency page, select the Settings tab, then select Agency payout.
Choose Change payout structure to proceed.
Step 2: Confirm role & desired payout structure
Step 2: Confirm role & desired payout structure
Next, you will be prompted to confirm your role and desired payout structure.
If you are the authorized representative for the agency (i.e. in charge of the agency) you will proceed to step 3.
If you are not the authorized representative for the agency (i.e. you are not in charge of the agency), you will be prompted to fill out a contact form. HealthSherpa will reach out to the agency's authorized representative to proceed.
Step 3: Review & sign documentation
Step 3: Review & sign documentation
You will receive an email from HelloSign to review & sign the agency joint marketing agreement (JMA).
Step 4: HealthSherpa verifies documentation
Step 4: HealthSherpa verifies documentation
HealthSherpa reviews the agency JMA and verifies the agency information. Once approved, you will receive a countersigned version of the contract from HelloSign.
HealthSherpa also sends email notification.
Once the confirmation email is received, the agency payout structure is active. Future bonus payments will be directed to the agency instead of direct downline agents.
Direct downline agents receive an email informing them of the change.
To receive bonus payouts at the agency level, the primary admin must complete the required steps to receive bonus payouts.
Required steps to receive bonus payouts
After the agency payout structure is active, the primary administrator must complete the steps below so the agency can receive bonus payouts.
Step 1: Submit W-9 taxpayer details
Step 1: Submit W-9 taxpayer details
Go to the Agency page, select the Settings tab, then select Agency payout.
Choose Set up W-9 payout details.
Enter the agency’s information on the W-9, including a Social Security number (SSN) or Employer Identification Number (EIN).
HealthSherpa sends an email once a W-9 is approved.
Once a W-9 has been approved for the year, it is not required again until January 1 of the next year.
Step 2: Choose a payment method
Step 2: Choose a payment method
HealthSherpa uses Bill.com to issue bonus payouts. After a W-9 is approved, Bill.com sends an email invitation to the primary admin.
By default, bonus payouts are sent by paper check to the address on the W-9. If you want bonus payouts issued to a bank account instead, set up Bill.com ePayments.
Set up Bill.com ePayments
Set up Bill.com ePayments
Open the Bill.com email invitation, then select Sign up for ePayments.
Follow the Bill.com setup steps. When prompted, select I’d like to send invoices and get paid. On the next screen, select I’m a business or I’m an independent contractor.
Once the Bill.com dashboard loads, setup is complete. Bonus payouts will be issued to the bank account provided.
Paper checks are mailed to the address on the W-9. Tracking is not available for mailed checks.
There is a mandatory 45-day waiting period before HealthSherpa makes a payout eligibility determination. During the waiting period, approval status may change. Bonus payouts may still take more than 60 days to process.
Tracking bonus payouts
Agencies participating in agency payouts can use the Payouts program report export to review bonus dollars paid to the agency for a selected date range.
To access the Payouts program report export, go to the Agency page and select the Exports tab. Locate the Payouts program report row and click Export from the Actions column.
Frequently asked questions
Can all agency admins request an agency payout structure?
No. Only primary admins can request a change to the agency payout structure. If another agency administrator tries to change payout settings, HealthSherpa prompts them to contact the agency owner.
Can an upline agency set up agency payouts for a sub-agency?
No. Only the primary admin of an agency can request to have bonus dollars earned by direct downline agents paid at the agency level. A primary admin of an upline cannot submit an agency payout request on behalf of a sub-agency.
Can the agency joint marketing agreement (JMA) be resent?
Yes. The primary administrator can resend the agency joint marketing agreement (JMA).
Go to the Agency page
Select the Settings tab
Select Agency payout
Choose Edit settings
In the window that opens, select Resend contract
How does an agency remove agency payout settings?
The primary admin must contact Agent Support for assistance.
Additional resources
For help using HealthSherpa or for other assistance, contact Agent Support. Agent Support is available by phone at (888) 684-1373, by email at Agent_Support@HealthSherpa.com, or by chat directly from your account.
For agency specific needs, contact our Agency Success team at Agency.Success@HealthSherpa.com.
Keywords: JMA, agency, bonus, paid