Consumer Help Center
Resources to help consumers navigate their HealthSherpa account, Marketplace application, plan enrollment, and more. Step-by-step guides and answers to make managing your coverage easy.
Am I eligible for a Marketplace plan if my employer offers insurance?
Who can buy coverage through the Marketplace?
Who should I include in my application?
Who is considered part of my household?
Do I qualify for Marketplace insurance if I'm not a citizen or do not have a legal status?
Do you offer standalone dental plans?
What is the difference between an ICHRA and a QSEHRA?
What happens if I get a QSEHRA letter from my employer?
What happens if I accept an Individual Coverage HRA (ICHRA) offer?
ICHRA vs. QSEHRA: Understanding Employer Reimbursements and Marketplace Savings
What income should I include on my application for financial help?
Can I get subsidies if I’m married filing separately, or head of household?
Do I still qualify for savings on Marketplace coverage if I’m offered an Individual Coverage HRA (ICHRA)?
What is a subsidy?
Understanding Health Insurance Network Types (HMO, PPO, EPO, and POS)
How do I estimate my household income?
When is Open Enrollment and can I enroll right now?
I missed my employer’s Open Enrollment to sign up for health coverage. Can I get Marketplace coverage?
I got denied Medicaid and do not qualify for a subsidy. What are my options?
Can I still get health insurance if I have a pre-existing condition?
"Unspecified Error" during enrollment
Does the marketplace cover infertility?
My kids are eligible for CHIP. Can I enroll them in our marketplace health plan and get premium tax credits for them instead?
What is the Childrens Health Program (CHIP)?
What are my options if I missed the deadline to submit my documents?
What is a Health Savings Account (HSA)?
What is a Flexible Spending Arrangement (FSA)?
What is Medicare?
What happens to my Marketplace plan when I become eligible for Medicare?
What is Form 8962?
What is a 1095-A form and how do I get it?
What is COBRA?
I’m enrolled in COBRA now, but I want to cancel it. Does that affect my eligibility for Marketplace subsidies?
How do I reset my password?
I forgot the email I used – how can I log in?
How do I delete my HealthSherpa account?
How do I create a HealthSherpa account?
How do I cancel my plan?
How do I update my email address or phone number on my HealthSherpa account?
I like my marketplace plan. Will it stay the same next year?
I want to see plans online, why am I being told to call and enroll?
How do I quote, apply and enroll on HealthSherpa?
How do I appeal a Marketplace decision?
What happens if I don't update my application for financial assistance?
ARPA Marketplace Savings: What Still Applies for Plan Year 2026
Identity Proofing Failed, What Do I Do?
How do I check the status of my application?