HealthSherpa

If you’ve forgotten your HealthSherpa password or need to create one for the first time, you can reset it easily.

How do I reset my password?

If you don’t send the documents the Marketplace requested (like proof of income, citizenship, or loss of coverage) by the deadline, your coverage or savings may end. But you still…

What are my options if I missed the deadline to submit my documents?

Form 8962 is an IRS tax form called the Premium Tax Credit (PTC) form. If you had Marketplace coverage and received premium tax credits (APTC) during the year, you must…

What is Form 8962?

The 1095-A form is a tax form you receive if you had Marketplace coverage during the year. It lists the months you had coverage and the amount of any premium…

What is a 1095-A form and how do I get it?

Sometimes the Marketplace will ask for proof, like a document showing you lost coverage or proof of citizenship/immigration status. These documents must be submitted and approved before your application is…

How do I submit documents on HealthSherpa?

You can request to cancel your Marketplace plan at any time, and the end date is usually the last day of the month you choose.

How do I cancel my plan?

Current Marketplace plans may or may not remain the same next year. We encourage consumers to actively renew their coverage each year to ensure they are aware of these changes.

I like my marketplace plan. Will it stay the same next year?

During Open Enrollment, you can enroll in a Marketplace plan without any specific reason for ending COBRA coverage. Outside Open Enrollment, you can switch from your COBRA if it's within…

I’m enrolled in COBRA now, but I want to cancel it. Does that affect my eligibility for Marketplace subsidies?

Financial Assistance: Why It’s Important to Accurately Report, Update, and Reconcile Your Income for Marketplace Coverage

What happens if I don't update my application for financial assistance?

Details how to update your Marketplace application when your income, household, or address changes, including step-by-step instructions, when to report updates, and how changes can affect your eligibility and plan…

How do I report changes to my income, household, or address?

Instructions for changing your HealthSherpa account password while logged in, including where to find account settings and tips for creating a secure password.

How do I update my password?

Steps for updating your email or phone number in your HealthSherpa account to ensure you receive important notices about your application, documents, and coverage.

How do I update my email address or phone number on my HealthSherpa account?

Zachary Ortiz

Sammi Lane

Post Enrollment

Find answers and get help from Intercom Support and Community Experts

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