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How do I submit documents on HealthSherpa?

Sometimes the Marketplace will ask for proof, like a document showing you lost coverage or proof of citizenship/immigration status. These documents must be submitted and approved before your application is finalized and sent to the insurance company.

Zachary Ortiz avatar
Written by Zachary Ortiz
Updated yesterday

How to upload documents

  1. Log in to your HealthSherpa dashboard. If this is your first time logging in, create a secure password.

  2. At the top of your dashboard, look for the Followups box - this shows any Marketplace requests.

  3. Upload the requested documents directly through the dashboard.

  4. You can also upload documents securely at healthsherpa.com/upload if you prefer.

What to expect after uploading

  • Once uploaded, the Marketplace usually takes 5–10 business days to review a loss of coverage document, and up to 30 business days for income or citizenship/immigration documents.

  • After review, you’ll get a notice stating whether your document was approved or if they need more information.

  • Once approved, the payment button will appear on your HealthSherpa dashboard so you can pay your first premium.

  • If your payment is processed after the 1st of the month, your coverage will still backdate to the 1st, and you can submit receipts for eligible care during that time for reimbursement.

Need help?

If you have trouble logging in, use the password reset page to create a new secure password. If you have questions or need support uploading, reach out to HealthSherpa Consumer Support 855-772-2663 - we’re happy to help.

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