There are various ways you can get paid bonuses for your enrollment activity on HealthSherpa – Broker Bonuses, Enrollee Assistance Program enrollments, Medicare Referrals, and Associates Bonuses.
This guide outlines the process of getting paid for these bonuses, focusing on three key milestones:
Step 1: Fill out a W-9 Form
When you submit your first EAP or bonus-eligible enrollment (or sign a Medicare Referrals JMA), you'll receive an email with a W-9 form to complete. We can't pay you until you complete this.
The email will come from Dropbox Sign / Hellosign.
If your agency should receive your bonus payments, then enter their information on the W-9.
Be sure to enter an SSN or Employer Identification Number on the W-9.
Once you’ve filled the required fields, press Continue to submit the W-9
Step 2: Set up a Bill.com ePayments account
Soon after you submit your W-9, we’ll send you an email to set up a Bill.com account. (During OEP, we send Bill.com invites every weekday, and during SEP we send them every Monday.) Your Bill.com account allows you to receive bonus payments directly to your bank account.
Setting up your Bill.com ePayments account
Click the Accept Invite button in the Bill.com invite email
Follow the Bill.com account set up steps
Note: select “I’d like to send invoices and get paid” – not “I’d like to pay my bills”
Note: select “I’m a business” or “I’m an independent contractor” – not “I’m an employee"
When you land on the Bill.com dashboard, you’re all done – bonus payments from HealthSherpa will go directly to your bank account.
What if I don't want ePayments?
If you don’t opt into Bill.com, we’ll send paper checks to the address entered on your W-9. We don't recommend this option because checks are slower, our check service does not offer tracking, and if checks are lost, there’s a fee to reissue them.
3. Understand the payment requirements and track your payments
Understand what you need to get paid for your EAP enrollment:
W-9 submission: A W-9 must be submitted in order to receive payment.
Consent: The application must include appropriate EAP consent documentation.
New enrollment: Only consumers who haven't applied for or qualified for the HealthSherpa EAP this plan year are eligible.
Active policy: The consumer must have an active policy in order to be eligible for EAP compensation.
HealthSherpa as AOR: HealthSherpa must be the AOR for the EAP.
45 day waiting period: There is a mandatory 45-day waiting period before HealthSherpa makes a payment eligibility determination. Within the waiting period, approval status may change. Your payment may still take more than 60 days to process.
Navigate to the EAP dashboard to track your payments. The dashboard can be found by clicking on the Bonuses tab and navigating to the EAP sub-tab.
If a particular EAP application cannot be paid, you can hover your mouse over the status message to get more information
Questions?
If you have questions, please call Agent Support at 888-684-1373 or email agent_support@healthsherpa.com.