There are various ways you can get paid bonuses for your enrollment activity on HealthSherpa – Broker Bonuses, Enrollee Assistance Program enrollments, Medicare Referrals, and Associates Bonuses.
This guide outlines the process of getting paid for these bonuses, focusing on three key milestones:
Step 1: Fill out a W-9 form
When you submit your first EAP or bonus-eligible enrollment (or sign a Medicare Referrals JMA), you'll receive an email with a link prompting you to set up W-9 taxpayer details. Select the 'Set-up W-9 taxpayer details' button to proceed. Note: We can't pay you until you provide W-9 details.
After logging into your HealthSherpa account, you will land on the Payout Settings tab within the Bonus page. Select the 'Set up W-9 payout details' button to complete a W-9 form.
Complete the W-9 form then select 'I agree' to save your information. You may close the window once complete.
If your agency should receive your bonus payments, then enter their information on the W-9. Helpful reminders:
Be sure to enter an SSN or Employer Identification Number on the W-9
Once you’ve filled the required fields, press Continue to submit the W-9
Once the W-9 has been completed, you will see a pending status
You will receive an email notification once approved and prompted to set up a Bill.com account if you would like to do so
Step 2: Decide how you'd like to receive payments
Soon after you submit your W-9, a Bill.com account is created for the purposes of processing your bonus payments. The default payout setting is to have paper checks sent to the address entered on your W-9.
If you would like to update these payout settings so that bonus payments are issued directly to your bank account you may do so by signing up for ePayments.
Setting up your Bill.com ePayments account
You will be emailed an invitation to sign up for ePayments from Bill.com. Note: During OEP, Bill.com invites are sent every weekday; otherwise, invites are sent every Monday.
Select the 'Sign up for ePayments' button
Follow the Bill.com account set up steps
Note: select “I’d like to send invoices and get paid” – not “I’d like to pay my bills”
Note: select “I’m a business” or “I’m an independent contractor” – not “I’m an employee"
When you land on the Bill.com dashboard, you’re all done – bonus payments from HealthSherpa will go directly to your bank account.
If you do not want ePayments, you may simply do nothing when you receive the Bill.com invite email. We will continue to send paper checks to the address entered on your W-9. Note: We don't recommend the paper check option because checks are slower, and our check service does not offer tracking.
Step 3: Understand the payment requirements and track your payments
Understand what you need to get paid for your EAP enrollment:
W-9 submission: A W-9 must be submitted in order to receive payment.
Consent: The application must include appropriate EAP consent documentation.
New enrollment: Only consumers who haven't applied for or qualified for the HealthSherpa EAP this plan year are eligible.
Active policy: The consumer must have an active policy in order to be eligible for EAP compensation.
HealthSherpa as AOR: HealthSherpa must be the AOR for the EAP.
45 day waiting period: There is a mandatory 45-day waiting period before HealthSherpa makes a payment eligibility determination. Within the waiting period, approval status may change. Your payment may still take more than 60 days to process.
Navigate to the EAP dashboard to track your payments. The dashboard can be found by clicking on the Bonuses tab and navigating to the EAP sub-tab.
If a particular EAP application cannot be paid, you can hover your mouse over the status message to get more information
Questions?
If you have questions, please call Agent Support at 888-684-1373 or email agent_support@healthsherpa.com.