Getting started
For agents, brokers, & agencies who have questions about HealthSherpa
By Amber and 8 others9 authors68 articles
New to ACA? HealthSherpa is here to help.
Creating an account
Agent Support
Agent Training
Agent onboarding checklist
Which browsers are compatible with HealthSherpa’s platform?
What should I do if my client does not have an email address?
Why is there a difference in the premium/subsidy that was quoted for this client and what is showing after they have enrolled?
Client wants to enroll without a subsidy
How can my client use a partial tax credit?
Blocking shared accounts & shared FFM credentials
Resetting your password
ACA changes
CMS contact information
The “Family Glitch”
Social Security Number requirements
Updates for DACA recipients and other noncitizens
Error pages
What is a HealthSherpa Premier Partner?
For Agents: 2026 OEP deadline extension directions
Error: Credentials not all present
Identity verification
User Roles for Carrier-specific accounts
Line of Authority (LOA)