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Agent Help Center

For agents, brokers, & agencies who have questions about HealthSherpa

Post Enrollment
Follow-up documents
Documents due tab
Data Matching Issues (DMIs)
Follow-up document reminders for clients
Email notifications for follow-up document changes
Primary Care Provider (PCP) Selection
Making binder payments
Reporting changes
Managing follow-ups
Consumer resources
What is HealthSherpa?
How do I check the status of my application?
Who can buy coverage through the Marketplace?
Do you offer standalone dental plans?
Who should I include in my application?
What is the difference between an ICHRA and a QSEHRA?
What income should I include on my application for financial help?
Who is considered part of my household?
What happens if I get a QSEHRA letter from my employer?
Understanding Health Insurance Network Types (HMO, PPO, EPO, and POS)
I missed my employer’s Open Enrollment to sign up for health coverage. Can I get Marketplace coverage?
ICHRA vs. QSEHRA: Understanding Employer Reimbursements and Marketplace Savings
Am I eligible for a Marketplace plan if my employer offers insurance?
I got denied Medicaid and do not qualify for a subsidy. What are my options?
Can I still get health insurance if I have a pre-existing condition?
"Unspecified Error" during enrollment
Can I get subsidies if I’m married filing separately, or head of household?
Does the marketplace cover infertility?
My kids are eligible for CHIP. Can I enroll them in our marketplace health plan and get premium tax credits for them instead?
What is a Flexible Spending Arrangement (FSA)?
What is a Health Savings Account (HSA)?
How do I estimate my household income?
Do I qualify for Marketplace insurance if I'm not a citizen or do not have a legal status?
Do I still qualify for savings on Marketplace coverage if I’m offered an Individual Coverage HRA (ICHRA)?
What is the Childrens Health Program (CHIP)?
What is a subsidy?
I want to see plans online, why am I being told to call and enroll?
What happens to my Marketplace plan when I become eligible for Medicare?
Identity Proofing Failed, What Do I Do?
When is Open Enrollment and can I enroll right now?
How do I quote, apply and enroll on HealthSherpa?