On a client's profile page, agents are able to view the agent of record (AOR).
To locate the AOR, begin by selecting a client's name from the client dashboard. From there, agents are able to see the AOR per policy (ie, plan).
Agent of Record (AOR)
The agent of record is associated with a policy and is found on the plan card.
The AOR is the agent a customer designates to represent them to the insurance company. The agent of record NPN is what carriers use to determine commissions.
HealthSherpa receives this value directly from CMS after syncing.
If there are multiple active policies (e.g., multiple enrollment groups of a health/dental policies), the AOR will show for each. While often they match, it's possible different agents could have been AOR throughout the year. To see more, click "View Plan History" to view how the AOR might have changed throughout the year.
AOR Values
The agent of record (AOR) can show the following:
First and Last Name (NPN: XXXXX)
Displayed if the NPN is one that is associated with the agent’s account
HealthSherpa referral
Displayed if the enrollment was referred to HealthSherpa by the agent
First and Last Name (NPN: XXXXX)
Displayed if the NPN is not associated with the agent's account
Displayed if the enrollment was referred to HealthSherpa by another agent; the other agent's name and NPN will be listed
Displayed when the consumer enrolled directly through HealthSherpa or was a referral in a prior plan year
No AOR
Displayed with CMS returns "none" upon a sync, and there is no AOR value associated with the policy.
Original Agent
The original agent is the agent that originally created the application (either by creating a new application or claiming an existing one from the Marketplace).
This value only shows to agents within a full or shared book.
The original agent may or may not match the agent of record (AOR).
For more information about how to identify when your AOR is at risk, go here.