With two-factor authentication, you add an extra layer of security to your account. After you set it up, you’ll sign in to your account in two steps using:

  1. Something you know (your password)

  2. Something you have (like your phone)

How to set it up:

  1. Go to the settings page of your logged in agent dashboard and locate Two factor authentication underneath the login details

  2. Click on ‘Enable two-factor’

  3. Decide whether you’d like to use an authenticator app or SMS.

If using an authenticator app

  1. Download google authenticator to your mobile device

  2. Set up instructions according to the app and then scan the QR code from your screen

  3. Enable 2 factor auth. Get a code from your Authenticator app. Scroll down to the Verify section. Enter your password along with the code and click “Enable 2 factor auth”

If using SMS

  1. Enter your mobile phone number into the field under Text message

  2. Click on ‘Update phone' to receive your 6 digit auth code

  3. Enable 2 factor auth. Get the code from your text messages. Enter your password along with the code and click 'Enable 2 factor auth'

  4. If your code is correct, you'll see a confirmation.

Note: You can use any authenticator app. Popular options include Authy, Google Authenticator, Microsoft Authenticator. These apps mostly follow the same procedure when adding a new account: you scan a QR code associated with your account, and it is saved in the app.

How it works:

When you log in to a service, you use your mobile phone to verify your identity by either clicking on a texted / emailed link or typing in a number sent by an authenticator app.

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