HealthSherpa

There are several reasons an application does not immediately come up when searched for on <a href="http://HealthCare.gov" rel="nofollow noopener noreferrer" target="_blank">HealthCare.gov.</a> Please follow these steps to troubleshoot:

If you have tried searching several times with no luck, completely log out of the page, and start over by clicking the ‘Access Marketplace’ button on your dashboard.&nbsp;

Search using the minimum amount of information required - primary applicant’s name, date of birth, state, and plan year. If you are unsure who the primary applicant is, try using the name of the oldest applicant.&nbsp;

Double-check the birthdate and the name - incorrect birthdates or names are the most common reason an application cannot be found. Make sure there are no spaces before or after the name.&nbsp;

If that still does not work, add the application ID number into the search as well. You can also try both the current, and the previous plan year.&nbsp;

1. If you have tried searching several times with no luck, completely log out of the page, and start over by clicking the ‘Access Marketplace’ button on your dashboard.&nbsp;
2. Search using the minimum amount of information required - primary applicant’s name, date of birth, state, and plan year. If you are unsure who the primary applicant is, try using the name of the oldest applicant.&nbsp;
3. Double-check the birthdate and the name - incorrect birthdates or names are the most common reason an application cannot be found. Make sure there are no spaces before or after the name.&nbsp;
4. If that still does not work, add the application ID number into the search as well. You can also try both the current, and the previous plan year.&nbsp;