When there is a discrepancy on healthcare.gov between eligible subsidy and subsidy amount used, you can follow the below steps to reconcile that issue.
Login to your HealthSherpa account
From your dashboard, click the client's name
Click on Report Change
You'll be redirected to HC.gov and need to sign in
Search for the application - you may use the FFM application ID
Go to My Plans and Programs
Select the Green View Plan Benefits
Click "<" next to Select a Health Plan For
Select Set Tax Credit
Follow prompts until it asks if you want to use the full amount, select Yes
Confirm Tax credit amount
Then Finish or continue following the prompts if it requests that you do so before the Finish button appears
If you are unable to finalize changed and a red banner appears, please contact healthcare.gov to update the subsidy amount. You will need to perform a 3-way-call with the client if you have not already become an authorized user. For more information on Authorized user please visit the Agent Of Record section.