There are a couple of reasons this message might display. The Marketplace may have indicated the client is ineligible at this time, or their system may have taken too long to respond to HealthSherpa.
​
First, check the eligibility letter to make sure the client is in fact eligible to enroll at this time.
​

If they are eligible, it is possible the application went through properly, but displayed an error due to a delayed response from HealthCare.gov.
​
Go back into your dashboard and check for the client in your clients list. Click on their name, and check their application history. If it appears they are enrolled, this means the application went through. 

If not, please reach out to the Agent Support team for additional assistance. You can contact the team at 888-684-1373 for phone assistance or email agent_support@healthsherpa.com.