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Agent Training

Live agent training sessions are available to help you learn about your HealthSherpa for Agents account & much more.

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Written by Amber Dotson
Updated over a week ago

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Join one of our upcoming agent training sessions where you can learn about your 'HealthSherpa for Agents' account or dig into a variety of micro topics. Webinars typically include live demonstration of our platform, Q&A discussion, and often have several training dates available.

We are currently offering the following training webinars:

All who register for a webinar will receive a copy of the recording afterwards. So, even if you aren't available during a scheduled training time, you can still benefit from the information simply by registering for a session.


Proposed ACA changes

Join us as we discuss significant proposed changes likely coming to the ACA under the Marketplace Integrity and Affordability Proposed Rule.

This webinar is 1 hour, and is presented in English or Spanish


HealthSherpa 101

HealthSherpa 101 is a comprehensive agent platform training. This session is perfect for agents new to the platform or folks who want to get a refresher course on the platform as a whole. This webinar provides a walkthrough of the HealthSherpa for Agents account, live demonstration of our platform, and Q&A discussion. We cover topics such as:

  • Creating your account

  • Important account settings

  • Dashboard overview

  • The HealthSherpa application

  • Using the quoter

  • Plan selection

  • Post-enrollment tools

  • And much more!

This webinar is 1 hour, and is presented in English or Spanish


HealthSherpa 201

This webinar is designed for agents who are already well-versed on the HealthSherpa for Agents platform. Join us as we explore important settings, time saving reports, and take a deep dive into topics selected LIVE by attendees during the session!

This webinar is 1 hour, and is presented in English


New to ACA? Start here.

We will discuss frequently asked questions agents have when first getting into the ACA and walk through account creation and setup within HealthSherpa.

This webinar is 45 minutes, and is presented in English


Selling ACA Plans

Join us as we discuss ways to better understand your unique consumers' needs, how to leverage plan shopping tools within HealthSherpa, and other ACA sales topics.

This webinar is 1 hour, and is presented in English


The HealthSherpa Enrollee Assistance Program

The HealthSherpa Enrollee Assistance Program is a program that offers agents the opportunity to work with HealthSherpa to ensure their clients have the best enrollment experience possible.

This webinar is 1 hour, and presented in English.


Special Enrollment Periods (SEPs)

Special Enrollment Periods (SEPs) are certain timeframes outside of the annual Open Enrollment Period (OEP) when a consumer can can enroll in ACA coverage or change ACA plans.

In this webinar we will review Qualifying Life Events (QLEs) that can result in SEPs, documentation that may be required to verify SEP eligibility, and how to handle different enrollment scenarios.

This webinar is 1 hour, and is presented in English


Watch recordings of current and snoozed webinars

Below you will find the latest recordings of current webinars being offered as well as the final installments of any webinars we've retired.

Current webinars:

Snoozed webinars:

Current webinars

HealthSherpa 101 in English

HealthSherpa 101 is a comprehensive agent platform training. This session is perfect for agents new to the platform or folks who want to get a refresher course on the platform as a whole. This webinar is 1 hour, and presented in English.

HealthSherpa 101 in English training deck

HealthSherpa 101 en Español

HealthSherpa 101 es una plataforma integral de capacitación para agentes. Esta sesión es perfecta para agentes nuevos en la plataforma o personas que desean recibir un curso de actualización sobre la plataforma en su conjunto. Este seminario web dura 1 hora y se presenta en español.

HealthSherpa 101 en Español plataforma de entrenamiento

HealthSherpa 201

This webinar is designed for agents who are already well-versed on the HealthSherpa for Agents platform. Join us as we explore important settings, time saving reports, and take a deep dive into topics selected LIVE by attendees during the session! This webinar is 1 hour, and presented in English.

HealthSherpa 201 training deck

New to ACA? Start here.

We will discuss frequently asked questions agents have when first getting into the ACA and walk through account creation and setup within HealthSherpa. This webinar is 45 minutes, and presented in English.

New to ACA? Start here training deck

Selling ACA Plans

Join us as we discuss ways to better understand your unique consumers' needs, how to leverage plan shopping tools within HealthSherpa, and other ACA sales topics. This webinar is 1 hour, and presented in English.

Selling ACA Plans training deck

Proposed ACA changes

Join us as we discuss significant proposed changes likely coming to the ACA under the Marketplace Integrity and Affordability Proposed Rule.

Proposed ACA changes training deck

Cambios propuestos al Mercado de Salud "Obamacare" para el 2025

(Proposed ACA changes en Español) Acompáñenos para revisar los cambios propuestos importantes que probablemente se implementarán este ano.

Cambios propuestos al Mercado de Salud "Obamacare" para el 2025 plataforma de entrenamiento

The HealthSherpa Enrollee Assistance Program

The HealthSherpa Enrollee Assistance Program is a program that offers agents the opportunity to work with HealthSherpa to ensure their clients have the best enrollment experience possible. This webinar is 1 hour, and presented in English.

The HealthSherpa Enrollee Assistance Program training deck

Special Enrollment Periods (SEPs)

Coming soon!

Snoozed webinars

Compliance & consent

This training will focus on capturing consent, where and how to do that within HealthSherpa, consent management, and other compliance related topics. This webinar is 45 minutes, and presented in English

Compliance & consent training deck

Post-enrollment: ensure your consumers effectuate

Join us as we discuss Data Matching Issues (DMIs) & SEP Verification Issues (SVIs), how and why to resolve these when they occur, leveraging the post-enrollment tools within your HealthSherpa account, and other common questions agents have around helping consumers effectuate. This webinar is 45 minutes, and presented in English.

Post-enrollment: ensure your consumers effectuate training deck

Quote, apply, and select a plan using HealthSherpa for Agents

This training is for agents new to the platform who could benefit from a deep dive into the quoter, the application, and plan selection. This webinar is 1 hour, and presented in English.

Quote, apply, and select a plan using HealthSherpa for Agents training deck

CMS' Invalid Action error

As of July 19, 2024, CMS blocks agents and brokers from making changes to a consumer’s FFM enrollment unless the agent is already associated with the consumer’s enrollment. This applies to all agent-assisted enrollment applications across all enrollment platforms. Join us as we walk through this change and review how you can proceed with enrollments using HealthSherpa. This webinar is 1 hour, and presented in English.

CMS System Issues & Invalid Action error training deck


Agency features

If you want to learn more about our unique Agency features, learn more here.


Additional Resources

Have questions? Contact our Agent Support Team at (888) 684-1373 or agent_support@healthsherpa.com.

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