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I forgot the email I used – how can I log in?

Guidance for recovering access to your HealthSherpa account if you forgot which email you used, including troubleshooting steps and how to contact support for identity verification and account recovery.

Sammi Lane avatar
Written by Sammi Lane
Updated this week

If you can’t remember which email you used to create your HealthSherpa account, there are a few ways to regain access.

Try these steps first

  • Search your inboxes for emails from HealthSherpa or Marketplace — this can help you identify which email address you used.

  • Check if you used a work, school, or secondary email instead of your primary one.

  • Double check your spam folder/s.

  • If you use an email autofill feature in your browser, it may help you recall the address.

If you still can’t find it

Contact our Consumer Advocate team. We can help verify your identity and locate your account. Once verified, we can walk you through how to reset your password or update your login details.

Need help?

Our Consumer Advocate team is available Monday–Friday, 6am–4pm PT at 855-772-2663.

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