You can check the status of your Marketplace application any time directly from your HealthSherpa dashboard. This is the best way to see if your application was submitted successfully, whether documents are still needed, and what steps come next.
Steps to check your application status
Log in to your HealthSherpa account.
On your dashboard, scroll down to Application History.
Click on your most recent application to view the current status.
Your status will show one of the following:
Submitted: Your application was sent to the Marketplace and is being processed.
Follow-Up Required: The Marketplace needs more information or documents before your application can move forward.
Pending Documents: You’ve submitted documents, and the Marketplace is reviewing them.
Approved / Ready to Enroll: Your application is complete, and you’re ready to pick a plan or make your first payment.
Enrolled: Your enrollment is complete, and your information has been sent to your insurance company.
If documents are required
If your status says “Follow-Up Required” or “Pending Documents,” make sure to upload the requested items as soon as possible. Processing can take 5–10 business days for most documents and up to 30 days for income or citizenship verification.
What happens after submission
Once your application is complete and any required documents are approved, your insurance company will finalize your enrollment. You’ll receive information about your plan and payment instructions directly from them.
Need help?
If you’re not sure how to interpret your status or need help understanding next steps, contact our Consumer Advocate team at 855-772-2663. We’re available Monday–Friday, 6am–4pm PT.