This generally means that the client is ineligible for coverage. Based on what the client filled out on the application when redirected to Healthcare.gov, the client may not have entered a valid Special Enrollment Period reason. At that point, if the applicant cannot be enrolled, we provide the FFM application ID number on the final enrollment page and advise the agent and client to call Healthcare.gov to look into the exact cause behind non-enrollment.

Did this answer your question?