Q: What’s causing the “unspecified error” when enrolling in a catastrophic plan?
Some users are adding catastrophic plans to their cart before completing their eligibility application. When they later apply and are found not eligible for catastrophic coverage, the system still tries to process the plan in their cart, this leads to an “unspecified error”.
Q: Why does this happen?
Catastrophic plans are only available to consumers who meet specific eligibility criteria (e.g., under age 30, hardship exemption, income based). If a plan was selected before those results are known, the system can’t confirm eligibility at checkout, which causes the error.
Q: What will change soon?
A new update will show an on-screen error message if a user tries to enroll in a catastrophic plan that’s in their cart without qualifying eligibility. This will help prevent users from getting stuck or receiving the “unspecified error.”
Q: What should users do if they encounter this issue now?
If a user reaches this error or finds that they aren’t eligible for catastrophic coverage:
Download and review the eligibility results letter.
Return to the plan selection screen.
Choose a new plan from those that are now shown as available based on current eligibility.
Proceed with enrollment using the updated plan.
Need help?
If you’re unsure what to update or need help with your application, contact our Consumer Advocate team at 855-772-2663, Monday–Friday, 6am–4pm PT.