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How do I delete my HealthSherpa account?

If you no longer want to keep your HealthSherpa account, you can request that it be deleted. Once deleted, you will lose access to your dashboard, application history, uploaded documents, and any saved plan information.

Zachary Ortiz avatar
Written by Zachary Ortiz
Updated today

How to request deletion of your account

For security reasons, account deletion requires a formal request and identity verification. Please follow these steps:

  1. Send an email to consumersupport@healthsherpa.com requesting account deletion.

  2. In your email, include:

    • Your full name

    • The email address associated with your HealthSherpa account

    • A clear color scan or image of your driver’s license or state-issued ID card

  3. Once we receive your request and the required information, we’ll verify your identity and proceed with deleting your account.

What to know before deleting your account

  • Deleting your account does not cancel any Marketplace plan or coverage. To end coverage, you’ll need to contact the Marketplace or your insurance company directly.

  • You will lose access to all documents, application details, and enrollment history in your HealthSherpa dashboard.

  • If you want to apply again later, you’ll need to create a new account.

Need help?

If you have questions about the process, contact our Consumer Advocate team at 855-772-2663, Monday–Friday, 6am–4pm PT.

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