Use the 'Access Marketplace' button to search for a client's application on the Marketplace. Click 'Update' to enter the app.
Important note: When simply viewing a status or information, log out directly from the Marketplace when you are done. There is no need to return to HealthSherpa to resubmit the app unless you are reporting a life change.
Here are the pages that you will see on HealthCare.gov, and what you can find on each one:
My plans & programs
Status of plan
Premium & ATPC
Terminate plan
My plan profile
Information like address, contact info, that are listed on the plan
List of changes made and timestamps
Eligibility & appeals
Download eligibility letter
“Return to Enrollment Partner’s Website” button
View Medicaid determination
Application details
Review document statuses
Upload documents
Remove application
Report a life change
List of life changes to report
Button to begin life change
Communication preferences
Edit phone number, email address, etc.
Change communication preferences (paper mail vs. email, etc.)
Exemptions
Report an exemption from tax penalty