If the client was enrolled and their application is not displayed on your agent dashboard, it means that you are not attached as the Agent of Record. Below are three reasons why this might occur:
The client’s application was not submitted using your agent branded link
You were not logged in while completing the application
If the client was enrolling remotely, their cookies were not enabled
If you cannot locate an application in your dashboard, please contact us by phone at 888-684-1373 or by email at firstname.lastname@example.org with the client’s application information, including primary applicant’s name and the application’s FFM ID number so that we can investigate.