The Marketplace has mandated that before your client’s application information is sent over to the insurance carrier, your client needs to send in their documentation verifying their Qualifying Life Event. Once this documentation has been received, reviewed, and approved your client will be able to make their first payment on their policy with the insurance carrier and finalize the enrollment.

To upload documents to the Marketplace:

  1. Log into your HealthSherpa Agent account
  2. Click on the Access Marketplace button towards the top right hand corner of the screen
  3. Indicate the state that your client’s application is for
  4. Log into the Marketplace as an agent (your username will auto-populate on this screen)
  5. Follow instructions to prove that you are not a robot
  6. Once you are logged into the Marketplace, search for your client’s application using their State, year of coverage, first and last name, and date of birth
  7. When your client’s record pulls up, click on the green “Update Application” button
  8. In your client’s Marketplace record, click on “Application details” on the left hand side of the screen
  9. Here you will have the ability to upload your client’s SEP verifying document 

If you are unable to upload your client’s document, you can always send it to the Marketplace by mail to: 

Health Insurance Marketplace
Attn: Coverage Processing
465 Industrial Blvd
London, KY 40750-0001

If you plan to mail the documentation, please be sure to include the client’s first and last name along with their FFM application number written on the documentation. 

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